Terms and Conditions of Repairs
Conditions of Repair
These conditions apply to any agreement between ACS and any customer (individual or organisation) entrusting us with goods for evaluation or adjustment.
Important note: All repairs are thoroughly checked before release but it is expected that a final check of the equipment be made by the user. ACS cannot accept any liability for consequential loss due to failure of repair or delayed return.
Estimates
The estimates we provide are based on examination and diagnostic tools. Estimates may be subject to later revision if the internal condition of the equipment is not as anticipated (e.g. unforeseen damage or third party tampering), or if on further examination we find additional work is required. In these circumstances we will provide a re-estimate of the work and costs.
Our estimates should be suitable for insurance purposes, we would advise contacting your insurer for their policies and claim procedures. If additional letters are required further charges may apply.
Estimates are valid for 30 days from the date of estimate.
Refusals
No refusal charge is incurred, but ACS has insufficient storage space to hold items indefinitely and the return of goods must be arranged within 4 weeks. Applicable arrangements include collection, payment of despatch charge (£10.00 plus vat for standard overnight delivery by courier) or authorisation to dispose of the goods on site. In the absence of such arrangements, a recorded letter will be sent and the item disposed of. We may charge storage fees if extended storage is requested.
Repair Times
All effort will be made to minimise turnaround time. Actual times will fluccuate according to demand and technician availability, but estimated turnaround times are updated on our website.
Any dates quoted by ACS for completion of repair work are approximate and not guaranteed; we cannot accept liability for any consequential loss suffered as a result of a delayed repair. Some delays may occur whilst we await supply of spare parts required to complete a repair. Every effort will be made to keep the customer informed of progress, but such delays are beyond ACS control and influence.
Payment
Repaired items will only be released on receipt of payment, where applicable. Payment is expected within 4 weeks of notification that the repair is complete.
Payment may be made in person upon collection of goods, or by telephone when arranging despatch. We accept payment by cash (collection only), debit/credit card (excluding American Express and Diners) or Bacs transfer (goods will be released when funds have cleared into our account)
For card holders’ own security when taking telephone payments, anti-fraud checks are made based on matching address of registered card holder. For this reason, we reserve the right not to accept payments by cards registered to non-UK addresses and in these circumstances a Bacs transfer may be required.
Where, despite documented reminders (by email and letter), items are not collected or paid for after three months, in accordance with the Disposal of Uncollected Goods Act, this equipment shall be disposed of in order to retain from the proceeds of such sale any amount sufficient to defray costs of repairs and expenses incurred in attempting to trace and notify the customer. The customer will be entitled to any balance, but no interest shall be payable on any amount retained by the company.
Repair Warranty
All repair work is guaranteed for a period of 6 months from the date of invoicing, unless otherwise stated. Should any customer not be satisfied with work carried out, they must contact ACS within a period of 6 months from the time of collection/despatch. All repairs are thoroughly checked before released, but it expected that a final check of the equipment be made by the user. Non-use of the equipment does not extend the guarantee period. ACS shall not be responsible for any consequential loss or damage whatsoever claimed by reason of repairs carried out, or subsequent failure thereof.
The re-repair guarantee covers failure under normal operating conditions of previously repaired/replaced components and the associated labour.
All re-repairs are subject to inspection and at the discretion of the technician. Rejection of any claim (for example if the camera has suffered any physical damage or the subsequent fault is unrelated to the previous repair) will result in a new estimate and return shipping charges will apply.
Shipping charges may also apply if the camera proves to be working to specification with no further repair necessary.
Repairs covered by our repair guarantee will be returned via standard shipping at our expense (other shipping methods will be chargeable).
Goods in Transit
We can advise on likely delivery dates, but these may not be 100% guaranteed. We cannot accept liability for any consequential loss arising from delayed deliveries. Consignments despatched via our main shipping options are insured and a signature required on delivery.
Should the equipment appear to be damaged upon unpacking, please retain the item and the packaging (even if unmarked) and notify the Service Department immediately to initiate the claim procedure.